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FAQ's Treadmills

FAQ's Treadmills

, by Joris Lans, 8 min reading time

Luckily it doesn't happen a lot but you may encounter some nasty issues with your treadmill. With these FAQ's we help you to solve any problems you face with your treadmill. If this doesn't work or the answer to your questions is not in this overview please let us know.

What does my treadmill's error code mean?

Sometimes your treadmill is displaying an error code. This means a problem occurred that needs to be fixed. The treadmill can display various error codes. We've listed them here. If after trying the suggested solutions your treadmill is still showing an error please contact us.

E1 - An E1 error code is a very broad code. It is important to know when the E1 error code occurs and what was being done when it occurred. An E1 error code means that the console is not able to read the reed switch (Speed Sensor). If the running belt runs for several minutes and then produces the E1 error code, this is most commonly a result of the running belt needing lubrication. The motor control board will shut down due to the motor pulling too much current, triggering a safety shut down. It is important to maintain a proper lubrication schedule for your treadmill. The lubrication frequency will vary depending on the model but it is recommended to lubricate your treadmill every three months. Please refer to the lubrication instructions in the owner's manual. When lubricating be sure to use a 100% silicone non-aerosol treadmill lubricant, applying 1-oz.

If you continue to have problems after you've lubricated the running surface or the problem comes  back again after some period of time, the running surface may have become glazed. This means the pores at the bottom of the running surface close up due to excess friction. When this occurs, the running surface can no longer absorb lubrication. In this instance you may need to replace the running belt as continued use can lead to damage to other components such as the drive motor and the motor control board.

If the running surface stops 6 seconds after starting the treadmill, this may indicate that either the speed sensor needs adjusting/replacing or the main wire harness is damaged.

If there is no belt movement, or you notice a burning smell coming from the motor area, this may be an indication that the drive motor or motor control board has become damaged. Without lubrication, continued use can cause damage to the drive motor and/or the motor control board and may result in replacement of these components. If you need to replace either of these components, it will likely be necessary to replace the running surface as well. Doing so will prevent friction from damaging the newly installed components or other components in the machine.

E6 or E7 - An E6 or E7 error code is an incline error code. The E7 error code means the potentiometer value of the lift motor shown by the console is out of range. This can happen when there is a bad wire harness connection or a damaged wire harness. It could also mean the incline motor needs to be adjusted back into range. If all wire connections look ok, the incline motor will need to be adjusted.

  1. Turn the power OFF, wait 5-seconds and turn back ON.

  2. Get into test mode and enter through the I/O testing step. This screen will display the potentiometer value of the incline motor. Different models will have different values. Check to see if the running deck is raised to high incline level or if it is at the low level. If the running deck is at a low position press the incline up button. This will cause the incline motor to raise the running deck up. When the deck gets to a mid-level position, press the incline up button a second time to stop the deck. If the running deck is in a high incline position, use the incline down button to adjust the deck to a mid-level position.

  3. Once the unit is in the mid-level position, power the treadmill off for 5-seconds and then power it back ON

  4.  Start the treadmill.

  5.  Once the treadmill starts the running deck will move to the level 0 position. If this does not resolve the issue    or it will not adjust please contact customer service.

Also note that not all models will have the ability to adjust the incline motor. If the adjustment procedure is not found in the Owner’s Manual please contact us.

E9 or E10
1. Power OFF and ON.
2. If the error code is still shown please contact us

Uart
1. Power OFF and ON.
2. If the error is still shown, check to make sure the wires are properly connected.
3. If the wires are properly connected and the error is still shown please contact us.

AC/DC-1
1. Power OFF and ON.
2. If the error is still shown, turn the treadmill OFF and unplug from the wall outlet. Find the cable that goes between the board under the motor cover and the console. Unplug any connections and replug.
3. If the error code is still shown please contact customer service.

AC/DC-3
1. Power OFF and ON.
2. If the error is still shown, turn the treadmill OFF and unplug from the wall outlet. Find the cable that goes between the board under the motor cover and the console. Unplug any connections and replug.
3. If the error code is still shown please contact us.

AC/DC-4
1. The motor is drawing too much power from the motor control board.
2. Lubricate your treadmill with 1 oz. of the 100% silicone non-aerosol lubrication.
3. If the error code is still shown please contact us.

AC/DC-5
1. Power OFF and ON.
2. If the error is still shown, turn the treadmill OFF and unplug from the wall outlet. Find the cable that goes between the board under the motor cover and the console. Unplug any connections and replug.
3. If the error code is still shown please contact us.

AC/DC-6
1. Power OFF and ON.
2. If the error is still shown, turn the treadmill OFF and unplug from the wall outlet. Find the cable that goes between the board under the motor cover and the console. Unplug any connections and replug.
3. If the error code is still shown please contact us.

AC/DC-7
1. Power OFF and ON.
2. If the error is still shown, turn the treadmill OFF and unplug from the wall outlet. Find the cable that goes between the board under the motor cover and the console. Unplug any connections and replug.
3. If the error code is still shown please contact us.

AC/DC-8
1. Power OFF and ON.
2. If the error is still shown, check if the upper and lower control cables are connected properly and if the safety key is inserted completely.
3. If the error code is still shown please contact us.

AC/DC-9
1. Power OFF and ON.
2. If the error is still shown, turn the treadmill OFF and unplug from the wall outlet. Find the cable that goes between the board under the motor cover and the console. Unplug any connections and replug.
3. If the error code is still shown please contact us.

How do I edit my age and height on the treadmill console?
Your name, age and height will adjust accordingly when the treadmill console recognizes your personal USB storage device (synced to your free Fit account.) The name, age and height are simply a visual representation of the user and have no impact on the programs themselves.

Why does my console display (----) four dashes?
This indicates that the safety key is missing. Make sure that the safety key is securely inserted into the safety key receptacle.

Why is the treadmill console erratic or not lighting up?
Check to make sure the treadmill is properly plugged in, turn the power switch off and back on again and make sure the safety key is in place. Check all wire harness connections to be sure they are all properly connected. If the problem persists, please contact customer service.

Why doesn't the treadmill speed match the QuickSet buttons?
If the treadmill speed starts at 1.6 and goes to 10, it is set up in Metric Mode. Press Mode till the console reads “KM/M”. Press the Up/Down buttons to change between English and Metric Mode.

Why is my heart rate erratic or not picking up?
Make sure your hands are moist. Make sure all connectors at the back of the console are properly connected and no wires are damaged. If wearing a chest strap make sure the batteries are good and that the electrodes are moist and positioned properly on your chest.

What does the silicone icon lighting up on the console mean?
Lubricate the running belt with 100% pure silicone. Then simultaneously press and hold the Speed down and Start buttons the light turns off.

Where can I place an order for parts online?
We currently do not have parts available online for purchase. However you can call customer service and request the information or parts you need.

How do I find a local service company to repair my treadmill?
Please contact us so we can locate the companies closest to you that are familiar with your treadmill.

With these FAQ's we hope to have helped you on your way. Should you have any questions please don't hesitate to contact us.

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