Order & Pay
Is it possible to order from the UK?
In short: Yes, no problem.
Our products are shipped to your from the Netherlands. Since the departure from the EU, there has been some uncertainty about how transport to Great Britain will work. Examples are sometimes cited of situations where a customer has to pay the VAT amount and customs costs at the door or orders being refused at the border. No worries, this is not the case with us.
LifeSpan Europe has a carrier that crosses the North Sea every day and we pay the VAT directly to the British tax authorities. As a British customer you can safely wait for delivery and you don’t have any extra paperwork to do or additional payments to make.
Is it safe to order products at LifeSpan Europe?
We understand that placing a large order demands your trust. Therefore, know that at LifeSpan Europe we are open about our company data,our working methodand, moreover, we are personal and approachable in our services. We offer several payment methods, so that you can also pay afterwards or pay with insurance if you wish. Examples of paying with insurance are PayPal Buyer Protection and Mastercard Delivery Guarantee.
What payment methods can I use to pay?
On our website you can choose from a variety of payment methods.
You can see the lisliterallyt of accepted payment methods here.
I want to buy a product that is out of stock. What can I do?
It happens sometimes a product is temporarily out of stock. In most cases this means that the item is (soon to be) in transit to us. Feel free to ask us about the moment your desired product(s) will be back in stock or reach out to us if you are looking for a good alternative.
I am unable to complete the payment, what do I do?
It sometimes happens the payment was unsuccessful due to circumstances. For example, due to a temporary malfunction on our website or at your credit card company. Please try again a bit later and if possible with a different payment method.
It can also happen the spending limit of your credit card has been exceeded.
Important to know: you can email us about your desired product. We will then send you an invoice with our bank account number (IBAN). You can then transfer the amount manually through your bank.
Is Lifespan Europe able to obtain loose parts?
It is possible that a part has been damaged and the device can no longer be used. For example the console, handle or running surface. Do you need a part for lets say a treadmill, elliptical trainer or exercise bike? Please let us know. We have a number of parts in our own stock. In other cases we can usually obtain loose parts at the manufacturer.
How come I haven't received a confirmation?
After you’ve placed your order, you’ll receive two emails from us: 1) within a few minutes after placing the order you will receive confirmation that the order and payment were successful. 2) within business hours you’ll receive confirmation as soon as possible that we have shipped the order. You’ll also receive an indication of the shipping time. The shipping time depends on your location.
It is possible that these emails end up in the ‘junk email’. Check this one out too to be sure.
Delivery
Is the delivery free charge?
All orders costing above 350 euros are delivered free of charge.
You do not pay shipping costs. And (also for UK citizens) there aren’t any additional administration costs and customs formalities.
What is the time of delivery?
The time of delivery of our products depends on your location. Products ordered before 15:00 will be shipped the same day with Palletways throughout Europe. Orders to an address in the Netherlands will be delivered within one business day. In general, your order will be delivered to all locations in Europe within a week.
Where can I find the status of the delivery?
Small products, such as lubricant or heart rate monitors, are shipped with a carrier such as DHL. If the track & trace is not included in the email with the order confirmation, you can request it through our customer service. This way you can check quite accurately when your order will be delivered.
The process is slightly different for large products, such as treadmills or crosstrainers. These are transported through the carriers of Palletways.com.
As it is regarding an international trucking order, the shipping status is more broadly described. You will see the ultimate delivery time. The driver will also call you about thirty minutes in advance about the exact time of delivery.
Does the driver deliver my order inside?
Our products are delivered up to the first doorstep of the building. If you live in an apartment your order will be delivered at the entrance of the building and not at your doorstep. In many cases, heavy equipment is offered on a pallet. In this case, the carrier will deliver the order up to the point he can reach with his pallet truck. For example, this can also be a garage. You can call in the help of your brother, your neighbour or a friend to get your order to its final location. Small and light products will be delivered by a parcel service to the front door of your residence.
At which countries can Lifespan Europe deliver products?
We deliver products to most European countries: from Great Britain to Bulgaria and from Portugal to Finland. See an overview here:
List of countries where we deliver
Is your country not listed? No problem. Please contact us for a customized delivery.
Is it possible to pick up my order?
Do you have your own transport and would you rather pick up your order yourself? No problem! We have a pick-up point in Moordrecht, the Netherlands. If you want to pick up your order yourself make sure to tick ‘Pick up in Moordrecht’ as your delivery method when you place your order. We will set up the order for you and help you with loading your product(s) if necessary. Please note: some of our products are stocked at an external warehouse, but we can have your order ready and available to you within 48 hours.
Can I compensate the Co2-emission of the transport of my order?
Do you want to compensate for the released co2 emission of the transport of your order? It is possible to do this via the link below:
We usually send small packages via DHL. The co2 emissions are compensated by DHL itself.
What should I do if my order is damaged?
Unfortunately, it sometimes occurs your order is damaged during transport. If you notice any damage upon delivery please leave a note at the carriers packing slip. Open the box carefully and check if the product inside is also damaged. If the product is indeed damaged please let us know as soon as possible. We recommend you to take pictures of the damage. Make sure you leave the original packaging intact so you can return the order if necessary.
Carefully open the box and see if the product is also damaged. Is there any damage on the product? Let us know as soon as possible and send a photo of the damage if possible. Leave the original packaging intact, so that it can be returned if necessary.
Service after purchase
Where can I find the manual of a product?
The manual of a product can be found on the concerning product page at our website. If you scroll down there, you will see an orange or a blue button that refers to the manual.
How do I use the LifeSpan Silicone Spray?
To extend the life of your treadmill, it is important to provide it with LifeSpan silicone spray four times a year. Here’s how to use this:
- Turn off the treadmill and unplug the power cord.
- Starting toward the front (motor side) of your treadmill, slide your hand under the belt, creating a separation between the deck and the belt.
- Slide the grease tube as close to the center of the deck as possible.
- While gently applying controlled pressure to the squeeze bottle, slowly move the applicator from the center to the edge of the treadmill.
- Apply approximately 15 milliliters (1/8 of the bottle) to the bottom of the belt.
- Repeat steps 2-3 on the other side of the belt.
- Plug in the treadmill, turn it on and run for 3-5 minutes to evenly distribute the treadmill lubricant.
How do I return a product?
If you want to return product(s) please contact us in advance by e-mail or telephone, stating your order number and your name. We would like to ask you not to return the product to us without prior approval, so we can handle the return process as effectively as possible. The product(s) must be packed in the original packaging. The carrier will carry out the collection of the product.
Email: info@lifespaneurope.com
Phone: +31 (0) 85 902 2245
Business hours: working days from 9:00 AM to 5:00 PM. (09.00-17.00h)
For business
I'm a shop owner, can I sell LifeSpan products?
Yes you can! LifeSpan Europe is a European licensee that imports directly from the manufacturer. Because of this have the opportunity to collaborate with retailers. Do you have a fitness store and are you based in Europe? Please contact us for price lists and purchasing conditions.
I'm affiliated with a school or company, can I place an order with Lifespan Europe?
Do you want to place a business order? That is also possible at LifeSpan Europe. You can place business purchases in two ways: 1) you can place orders at our webshop and use one of our many payment methods or 2) you can use an invoice we will send you upon request. We can reverse the VAT for deliveries outside the Netherlands.
Treadmill desks safety features
Are Treadmill Desks Safe to Use in the Workplace?
First off, yes treadmill desks are safe to use. For the most part, walking on a treadmill desk poses all the same difficulties as walking elsewhere in an office, albeit with potentially more multitasking depending on the user. However, I'd like to think as a whole we are being more adapt to walking and multitasking what with the abundance and ease of cell phones. Rarely do you find someone walking down the street with a smartphone not tethered to their hand. Basically, walking on a treadmill desk while typing on your computer or while on a conference call is much like walking down the street while using your smartphone. In fact, without the added obstacles of other people, cars, bicyclers, etc. it is probably more safe.
Even so, we understand the concern for HR in adding them into the workplace. After all, walking while working is a fairly new concept and few people have had the opportunity to take a treadmill desk for a test drive so to speak. Because of this, at LifeSpan, we have added a variety of safety features to our treadmill desks.
Intelli-Guard
This LifeSpan exclusive feature recognizes when you stop walking and automatically Pauses the treadmill belt to ensure no one steps back on without recognizing the belt is moving.
Audible Safety Alert
Each LifeSpan treadmill desk comes with the audible safety alert enabled. This feature notifies the user when the treadmill is starting, as well as when the speed is being adjusted by producing a beeping sound. You may find this to be distracting and therefore are able to disable it through the treadmill desks personal settings.
Starting Speed of 0.4 MPH
Each LifeSpan treadmill desk starts out at a leisurely 0.4 mph. This is important for shared work spaces so users aren’t caught off guard by an accelerating belt. This safety feature can be disabled in personal settings, thereby allowing the treadmill to resume the previous speed.
Out of the box, the treadmill desks is set with a maximum speed of 2.0 MPH. However, this can be adjusted to 4.0 MPH if this is a concern. Again, this can be changed by accessing your personal settings.
Safety Key
As with standard fitness treadmills, treadmill desks also come equipped with a safety key located at the front of the console. The key can be fastened to your clothing so if for any reason you step away from the treadmill, the key will release, effectively turning off the treadmill.
Walking Belt Markings
The walking surface includes a white markings which will rotate with the belt to indicate belt movement. Since the motor is nearly silent at low speeds, this is essential to keep someone from being caught off guard by stepping onto a moving belt.
Lack of Incline
Private and government business's will not even consider a treadmill desk that offers an incline feature. Walking and working at an incline puts the user in a non-ergonomic position, which in turn, can cause discomfort and increases the risk of bodily harm.Also, the desk wouldneedto rise in unison with the treadmill, creating numerous design challenges.
Side Rails
LifeSpan treadmills come equipped with raised side rails on each side of the belt to allow the user to step on and off of the moving treadmill belt.
Treadmill Desk Setup
Like with any other piece of large furniture, you will want to make sure there is a wide girth of space surrounding the treadmill desk. Enough for you to get on and off the treadmill with ease as well enough room for coworkers to easily maneuver around. You will also want to make sure that any cords from the treadmill or other electronics are tucked away and aren't hanging out in the walking area for someone to potentially trip over.
To ensure stability, make sure both the treadmill and the desk are placed on a level surface. To help aid in this, the treadmill desk includes six leveling feet: one at each corner of the treadmill, and two located under the desk legs. These can be adjusted to help eliminate rocking created from placement on a non-level surface.
Whether you are using a LifeSpan DT5 or DT7 desk, or another standing desk, the desktop height should be set at a height ensuring proper ergonomics. In doing so you will avoid unnecessary strain on the joints, decreasing the potential of fatigue.
Treadmill Desk Tips
As with any other product, a treadmill desk should be used solely as it was manufactured to be used. Doing so will help eliminate unnecessary mishaps.
You'll want to wear comfortable attire if you plan on walking for large periods of time. This includes both shoes and clothing. I personally keep a pair of tennis shoes next to my desk that a switch into every time before I begin walking. I don't know how many times I've seen pictures of women wearing 3-inch heels while using a treadmill desk, but I would definitely advise against doing so. You will want to wear comfortable, breathable clothing. Even though you will most likely be walking somewhere between 1.5 and 2.0 MPH (and likely won't break a sweat,) walking for long periods in skin-tight clothing is never enjoyable.