Do you have a question for us? We are happy to help you through the contact page! Read the frequently asked questions below, because we may have already provided the answer for you.

Order & Pay

Is it possible to order from the UK?

Is it safe to order products at LifeSpan Europe?

What payment methods can I use to pay?

Can I also pay afterwards or in instalments?

I want to buy a product that is out of stock. What can I do?

I am unable to complete the payment, what do I do?

Is Lifespan Europe able to obtain loose parts?

How come I haven't received a confirmation?

Delivery

Is the delivery free charge?

What is the time of delivery?

Where can I find the status of the delivery?

Does the driver deliver my order inside?

At which countries can Lifespan Europe deliver products?

Is it possible to pick up my order?

Can I compensate the Co2-emission of the transport of my order?

What should I do if my order is damaged?

Service after purchase

Where can I find the manual of a product?

How do I use the LifeSpan Silicone Spray?

How do I return a product?

For business

I'm a shop owner, can I sell LifeSpan products?

I'm affiliated with a school or company, can I place an order with Lifespan Europe?