Is the product not completely to your satisfactory, or have you changed your mind? Not a problem at all! You can return your goods within 30 days. The cooling-off period starts from the moment you’ve received your order.
If you wish to return a product please send an email to email@example.com. After receiving your request we’ll confirm this by e-mail and start the return procedure. Unfortunately returns without prior notification can not be processed.
A return shipment must be packed in a protective box to prevent the products from being damaged. The returned products must be returned unused, complete and if possible send in its original packaging. In case of damage or traces of use, other than the required use during the cooling-off period we will be obliged to deduct a percentage of the sales price on the amount to be refunded.
If you don’t have a carrier we will contact a transport company for a ‘home pick up’. We will set up a pick-up order for a pick-up moment of your choosing but always between 10.00 AM and 6.00 PM. The product must be ready for shipment at the appointed time at the location it was originally delivered, preferably in its original packaging and palletized if possible. The products must be placed at the first door on the ground floor. The same goes for apartment buildings. In most cases heavy products are picked up by a pallet truck. In this case the courier has to be able to get his pallet truck as close to the product as possible
Upon receiving the return shipment we’ll check if it meets the terms and conditions for return shipments. You’ll receive confirmation by e-mail. If everything is in order you’ll receive a full refund minus the pick-up costs. You’ll be refunded as soon as possible and always within 10 business days after processing the return shipment
We will keep you informed throughout the process.
The product is incomplete or defect?
In the rare situation this occurs we’ll solve this as soon as possible. Please send us an e-mail at firstname.lastname@example.org stating your issue or question and we’ll get back to you within 24 hours.