Frequently asked questions
How do I redeem a voucher code online?
Just add qualifying item(s) to your shopping cart. Click to view your cart and in the giftcard or discount section enter your code, and click activate. If the code is applicable, the discount or offer will automatically be applied to your shopping cart.
What if the code doesn’t work?
If you experience any problems redeeming your discount, the code may have been entered incorrectly or your order may not meet the offer’s criteria. Please check and try again, before getting in touch with our customer service team.
What if I forgot to add a discount code?
Unfortunately, once your order has been placed, we may not be able to amend or cancel the order.
Please check back regularly or sign up to our newsletter to hear about our latest offers, along with the associated terms and conditions.
Do healthcare and NHS staff receive a discount?
Yes, we are proud to offer a special discount for NHS staff as a token of our appreciation for their invaluable service. Details about how to apply this discount can be found on our website or by reaching out to our customer service team.
Do we offer student discounts?
Yes, we understand the budget constraints of students and thus offer a special student discount. Keep an eye out for our regular discounts on a broad array of products that might be essential for your academic journey.
Are there any regular sales or special discounts I should know about?
Absolutely! We host a wide array of exciting offers and discounts throughout the year. These can range from product-specific discounts to site-wide sales. Remember to look out for our major sales events such as Black Friday, Cyber Monday, and the holiday season for even bigger savings.