The moment you order a product through our website or a marketplace we’ll get on it right away. It goes without saying that we will send your order as soon as possible. To be able to do this we make use of our own vehicles and renowned transport companies in the Netherlands and abroad.
The delivery period, special orders excluded, is usually within 24 hours to 5 business days (click here for the delivery times per country).
The courier will give you a call prior to delivery to let you know he’s on his way. If you’re not home he’ll leave you a note with a phone number you can use to arrange a new date and time for delivery. If you require additional information about your order and delivery process you can send an e-mail to firstname.lastname@example.org stating your name, order and/or invoice number.
Our customer service will respond within 24 hours by sending you an e-mail containing any available information about the status of your order. You’ll also receive a track and trace code from the courier so you can keep track of the whereabouts of your order.
Heavy items are delivered unassembled to the first door on the ground floor. The same goes for deliveries in apartment buildings. In most cases heavy items are delivered on a pallet. If this is the case the courier will deliver the products up to the point he can reach with his pallet truck. Small and light products are delivered by a parcel service and always delivered up to the front door.
How to act in case of damage in transit?
If the product you’ve received is damaged make sure to have your courier make a note on your packing slip and keep the original packaging at all times. The distribution partner will check the product and packaging for damage at a later date to honor your claim. Make sure to never transport any damaged items to other locations. If you do so the distribution partner can no longer honor your claim.