Sales FAQs
Do you have a question for us? We are happy to help you through the contact page.
Read the frequently asked questions below, because we may have already provided the answer for you.
Order & Pay
Is it possible to order from the UK?
In short: Yes, no problem.
Our products are shipped to your from the Netherlands. Since the departure from the EU, there has been some uncertainty about how transport to Great Britain will work. Examples are sometimes cited of situations where a customer has to pay the VAT amount and customs costs at the door or orders being refused at the border. No worries, this is not the case with us.
LifeSpan Europe has a carrier that crosses the North Sea every day and we pay the VAT directly to the British tax authorities. As a British customer you can safely wait for delivery and you don’t have any extra paperwork to do or additional payments to make.
Is it safe to order products at LifeSpan Europe?
We understand that placing a large order demands your trust. Therefore, know that at LifeSpan Europe we are open about our company data,our working methodand, moreover, we are personal and approachable in our services. We offer several payment methods, so that you can also pay afterwards or pay with insurance if you wish. Examples of paying with insurance are PayPal Buyer Protection and Mastercard Delivery Guarantee.
What payment methods can I use to pay?
On our website you can choose from a variety of payment methods.
You can see the lisliterallyt of accepted payment methods here.
I want to buy a product that is out of stock. What can I do?
It happens sometimes a product is temporarily out of stock. In most cases this means that the item is (soon to be) in transit to us. Feel free to ask us about the moment your desired product(s) will be back in stock or reach out to us if you are looking for a good alternative.
I am unable to complete the payment, what do I do?
It sometimes happens the payment was unsuccessful due to circumstances. For example, due to a temporary malfunction on our website or at your credit card company. Please try again a bit later and if possible with a different payment method.
It can also happen the spending limit of your credit card has been exceeded.
Important to know: you can email us about your desired product. We will then send you an invoice with our bank account number (IBAN). You can then transfer the amount manually through your bank.
Is Lifespan Europe able to obtain loose parts?
It is possible that a part has been damaged and the device can no longer be used. For example the console, handle or running surface. Do you need a part for lets say a treadmill, elliptical trainer or exercise bike? Please let us know. We have a number of parts in our own stock. In other cases we can usually obtain loose parts at the manufacturer.
How come I haven't received a confirmation?
After you’ve placed your order, you’ll receive two emails from us: 1) within a few minutes after placing the order you will receive confirmation that the order and payment were successful. 2) within business hours you’ll receive confirmation as soon as possible that we have shipped the order. You’ll also receive an indication of the shipping time. The shipping time depends on your location.
It is possible that these emails end up in the ‘junk email’. Check this one out too to be sure.
What should I do if my order is wrong?
In the rare situation this occurs we'll solve this as soon as possible.
Please send us an e-mail at info@lifespaneurope.com stating your issue or question and we'll get back to you within 24 hours.
Is my personal data safe with lifespaneurope.com?
Yes, your personal data is secure with LifeSpan Europe. We use Shopify for our e-commerce platform, which is known for its robust security measures. Additionally, customer accounts and email marketing are managed through Ortto, another platform with stringent data protection protocols. Both platforms are compliant with GDPR and other data protection laws.
Delivery
Is the delivery free of charge?
All orders costing above 350 euros are delivered free of charge.
You do not pay shipping costs. And (also for UK citizens) there aren’t any additional administration costs and customs formalities.
What is the time of delivery?
The time of delivery of our products depends on your location. Products ordered before 15:00 will be shipped the same day with Palletways throughout Europe. Orders to an address in the Netherlands will be delivered within one business day. In general, your order will be delivered to all locations in Europe within a week.
Where can I find the status of the delivery?
Small products, such as lubricant or heart rate monitors, are shipped with a carrier such as DHL. If the track & trace is not included in the email with the order confirmation, you can request it through our customer service. This way you can check quite accurately when your order will be delivered.
The process is slightly different for large products, such as treadmills or crosstrainers. These are transported through the carriers of Palletways.com.
As it is regarding an international trucking order, the shipping status is more broadly described. You will see the ultimate delivery time. The driver will also call you about thirty minutes in advance about the exact time of delivery.
Does the driver deliver my order inside?
Our products are delivered up to the first doorstep of the building. If you live in an apartment your order will be delivered at the entrance of the building and not at your doorstep. In many cases, heavy equipment is offered on a pallet. In this case, the carrier will deliver the order up to the point he can reach with his pallet truck. For example, this can also be a garage. You can call in the help of your brother, your neighbour or a friend to get your order to its final location. Small and light products will be delivered by a parcel service to the front door of your residence.
At which countries can Lifespan Europe deliver products?
We deliver products to most European countries: from Great Britain to Bulgaria and from Portugal to Finland. See an overview here:
List of countries where we deliver
Is your country not listed? No problem. Please contact us for a customized delivery.
Is it possible to pick up my order?
Do you have your own transport and would you rather pick up your order yourself? No problem! We have a pick-up point in Moordrecht, the Netherlands. If you want to pick up your order yourself make sure to tick ‘Pick up in Moordrecht’ as your delivery method when you place your order. We will set up the order for you and help you with loading your product(s) if necessary. Please note: some of our products are stocked at an external warehouse, but we can have your order ready and available to you within 48 hours.
Can I compensate the Co2-emission of the transport of my order?
Do you want to compensate for the released co2 emission of the transport of your order? It is possible to do this via the link below:
We usually send small packages via DHL. The co2 emissions are compensated by DHL itself.
What should I do if my order is damaged?
Unfortunately, it sometimes occurs your order is damaged during transport. If you notice any damage upon delivery please leave a note at the carriers packing slip. Open the box carefully and check if the product inside is also damaged. If the product is indeed damaged please let us know as soon as possible. We recommend you to take pictures of the damage. Make sure you leave the original packaging intact so you can return the order if necessary.
Carefully open the box and see if the product is also damaged. Is there any damage on the product? Let us know as soon as possible and send a photo of the damage if possible. Leave the original packaging intact, so that it can be returned if necessary.
Europe shipping
LifeSpan Europe Entrega gratuita a los países enumerados a continuación. Disponemos de almacenes en los Países Bajos y el Reino Unido. Todos nuestros precios incluyen envío, IVA y aranceles aduaneros. En cuanto pidas un producto a través de nuestro sitio web o una tienda online, lo procesaremos de inmediato. Garantizamos envíos rápidos y gratuitos. Europe (envíos fuera de Europe a solicitud). Si pide un producto antes de las 14:00, la hora estimada de salida (ETD) sigue siendo la misma. Los pedidos realizados después de las 14:00 tienen una ETD del siguiente día hábil y el producto se enviará al día siguiente. Cuando enviamos un pedido, recibirá un código de seguimiento y rastreo para que pueda realizar un seguimiento del estado de la entrega y el tiempo estimado de llegada (ETA).El plazo de entrega, excluyendo pedidos especiales, suele ser de 24 horas a 5 días laborables.
También ofrecemos envío gratuito a los siguientes países en Europe
| País | Días laborables | |
|---|---|---|
🇦🇱 Albania | 3 a 5 | |
🇦🇹 Austria | 2 a 4 | |
🇧🇪 Bélgica | 1 a 2 | |
🇧🇬 Bulgaria | 2 a 5 | |
🇭🇷 Croacia | 2 a 5 | |
🇨🇿 República Checa | 2 a 5 | |
🇩🇰 Dinamarca | 2 a 5 | |
🇪🇪 Estonia | 2 a 5 | |
🇫🇮 Finlandia | 2 a 5 | |
🇫🇷 Francia | 2 a 5 | |
🇩🇪 Alemania | 2 a 4 | |
🇭🇺 Hungría | 2 a 5 | |
🇮🇪 Irlanda | 3 a 5 | |
🇮🇹 Italia | 2 a 5 | |
🇱🇹 Lituania | 2 a 5 | |
🇱🇻 Letonia | 2 a 5 | |
🇱🇺 Luxemburgo | 1 a 2 | |
🇳🇱 Países Bajos | 1 a 2 | |
🇳🇴 Noruega | 3 a 5 | |
🇵🇱 Polonia | 2 a 4 | |
🇵🇹 Portugal (excl.Madeira) | 2 a 5 | |
🇷🇴 Rumania | 3 a 5 | |
🇸🇰 Eslovaquia | 2 a 5 | |
🇸🇮 Eslovenia | 2 a 5 | |
🇪🇸 España | 2 a 5 | |
🇸🇪 Suecia | 2 a 5 | |
🇬🇧 Reino Unido | 2 a 4 | |
🇨🇭 Suiza | 2 a 5 | |
🇨🇾 Chipre | 3 a 5 |
Service after purchase
Where can I find the manual of a product?
The manual of a product can be found on the concerning product page at our website. If you scroll down there, you will see an orange or a blue button that refers to the manual.
How do I use the LifeSpan Silicone Spray?
To extend the life of your treadmill, it is important to provide it with LifeSpan silicone spray four times a year. Here’s how to use this:
- Turn off the treadmill and unplug the power cord.
- Starting toward the front (motor side) of your treadmill, slide your hand under the belt, creating a separation between the deck and the belt.
- Slide the grease tube as close to the center of the deck as possible.
- While gently applying controlled pressure to the squeeze bottle, slowly move the applicator from the center to the edge of the treadmill.
- Apply approximately 15 milliliters (1/8 of the bottle) to the bottom of the belt.
- Repeat steps 2-3 on the other side of the belt.
- Plug in the treadmill, turn it on and run for 3-5 minutes to evenly distribute the treadmill lubricant.
How do I return a product?
If you want to return product(s) please contact us in advance by e-mail or telephone, stating your order number and your name. We would like to ask you not to return the product to us without prior approval, so we can handle the return process as effectively as possible. The product(s) must be packed in the original packaging. The carrier will carry out the collection of the product.
Email: info@lifespaneurope.com
Phone: +31 (0) 85 902 2245
Business hours: working days from 9:00 AM to 5:00 PM. (09.00-17.00h)
Do I need to register a warranty?
No, you do not need to register your warranty. The warranty is valid from the date of purchase and non-transferable.
How long will it take to process my refund?
The time it takes to process a refund may vary depending on the payment method used and the bank's policies. However, we aim to process all refunds within 5-7 business days after receiving and inspecting the returned item.
Service partners
We have a network of various service companies, who can carry out any repairs if necessary.
How do I translate the user manuals?
Step 1: Save the PDF manual to your computer
Step 2: Convert the manual to a Word document
- Open PDF in Adobe Acrobat
- Go to file (in the top left corner)
- Click Export a PDF, and then click Microsoft Word Document.
Step 3: Translate your Word document into Microsoft Word
- Clicking tools
- Click translate
- Clicktranslate document
- Select language you want the manual translated to
- Click translate
Step 4: Save your document and you can use it as your new manual.
For business
I'm a shop owner, can I sell LifeSpan products?
Yes you can! LifeSpan Europe is a European licensee that imports directly from the manufacturer. Because of this have the opportunity to collaborate with retailers. Do you have a fitness store and are you based in Europe? Please contact us for price lists and purchasing conditions.
I'm affiliated with a school or company, can I place an order with Lifespan Europe?
Do you want to place a business order? That is also possible at LifeSpan Europe. You can place business purchases in two ways: 1) you can place orders at our webshop and use one of our many payment methods or 2) you can use an invoice we will send you upon request. We can reverse the VAT for deliveries outside the Netherlands.
Business order/reverse VAT
¿Quieres hacer un pedido comercial? También puedes hacerlo en
1) a través de la tienda web con uno de nuestros numerosos métodos de pago o
2) mediante factura que le enviaremos si así lo solicita. Pagar a través de la tienda web
Realizar pedidos a través de la página web es fácil y rápido. En el proceso de pedido online, usted indica que es un cliente comercial y proporciona la información solicitada, como la dirección de facturación, la dirección de entrega y el número de IVA.
Después de completar el pedido, recibirá una factura digital con toda la información que necesita para su administración, como el importe del IVA, los detalles de su factura y nuestros datos.
Pagar con factura
Contáctenos si desea recibir una factura con los productos deseados. Solemos enviársela el mismo día. Mantenemos el precio y el stock para usted. Tras el pago, le enviaremos los artículos. Esto se utiliza, por ejemplo, para:
-
- Órdenes que deban ser aprobadas o pagadas por otro departamento;
- Pedidos con servicios extras o personalización;
- Pedidos con grandes cantidades.
Pedidos fuera de los Países Bajos
¿Quiere realizar un pedido en nombre de una empresa que no tiene su sede en los Países Bajos?
¡Contáctanos a través de nuestro formulario de contacto! Indica los productos que deseas pedir, el nombre de tu empresa y su número de IVA. Recibirás la factura sin IVA, que podrás pagar mediante un método de pago estándar o transferencia bancaria.
International shipping
LifeSpan Europe Entrega gratuita a los países enumerados a continuación. Disponemos de almacenes en los Países Bajos y el Reino Unido. Todos nuestros precios incluyen envío, IVA y aranceles aduaneros. En cuanto pidas un producto a través de nuestro sitio web o una tienda online, lo procesaremos de inmediato. Garantizamos envíos rápidos y gratuitos. Europe (envíos fuera de Europe a solicitud). Si pide un producto antes de las 14:00, la hora estimada de salida (ETD) sigue siendo la misma. Los pedidos realizados después de las 14:00 tienen una ETD del siguiente día hábil y el producto se enviará al día siguiente. Cuando enviamos un pedido, recibirá un código de seguimiento y rastreo para que pueda realizar un seguimiento del estado de la entrega y el tiempo estimado de llegada (ETA).El plazo de entrega, excluyendo pedidos especiales, suele ser de 24 horas a 5 días laborables.
También ofrecemos envío gratuito a los siguientes países en Europe
| País | Días laborables | |
|---|---|---|
🇦🇱 Albania | 3 a 5 | |
🇦🇹 Austria | 2 a 4 | |
🇧🇪 Bélgica | 1 a 2 | |
🇧🇬 Bulgaria | 2 a 5 | |
🇭🇷 Croacia | 2 a 5 | |
🇨🇿 República Checa | 2 a 5 | |
🇩🇰 Dinamarca | 2 a 5 | |
🇪🇪 Estonia | 2 a 5 | |
🇫🇮 Finlandia | 2 a 5 | |
🇫🇷 Francia | 2 a 5 | |
🇩🇪 Alemania | 2 a 4 | |
🇭🇺 Hungría | 2 a 5 | |
🇮🇪 Irlanda | 3 a 5 | |
🇮🇹 Italia | 2 a 5 | |
🇱🇹 Lituania | 2 a 5 | |
🇱🇻 Letonia | 2 a 5 | |
🇱🇺 Luxemburgo | 1 a 2 | |
🇳🇱 Países Bajos | 1 a 2 | |
🇳🇴 Noruega | 3 a 5 | |
🇵🇱 Polonia | 2 a 4 | |
🇵🇹 Portugal (excl.Madeira) | 2 a 5 | |
🇷🇴 Rumania | 3 a 5 | |
🇸🇰 Eslovaquia | 2 a 5 | |
🇸🇮 Eslovenia | 2 a 5 | |
🇪🇸 España | 2 a 5 | |
🇸🇪 Suecia | 2 a 5 | |
🇬🇧 Reino Unido | 2 a 4 | |
🇨🇭 Suiza | 2 a 5 | |
🇨🇾 Chipre | 3 a 5 |
Export outside of the EU
¿Se encuentra fuera de nuestra zona de entrega estándar? ¿Aún así desea realizar su pedido?
Quizás sea posible. Trabajamos con varios transportistas que pueden seguir realizando entregas, por lo que podemos ofrecerle un presupuesto personalizado. ¡Contáctenos y le informaremos sobre las posibilidades!
Become an affiliate partner
¿Tienes tu propio sitio web? ¿O un canal popular en redes sociales? Gana dinero con esto y conviértete en socio afiliado.
Conviértete en un LifeSpanEurope.com pareja
Eso es muy fácil. ¿Qué debes hacer? Te registras gratis en Rakuten. Entonces puedes empezar a promocionar¿Cómo funciona?
- Promover
LifeSpan en su sitio web. - El visitante hace clic para www.lifespaneurope.com.
- Esto realiza un pedido con
LifeSpan . - El pedido se registra en tiempo real en Rakuten.
- Rakuten te paga la comisión dentro de un mes.
¡Regístrate ahora mismo!
Vendemos en la mayoría
Comisión
Recibirá una comisión cuando el visitante de su sitio web realice un pedido con
Beneficios como socio
- Valor de orden alto
- Disponible en varios países
- Buena relación calidad precio.
- Material publicitario actualizado.
- Feed de productos disponible.
- Alta conversión y baja tasa de retorno.
- Apoyo personal.
LifeSpan on your marketplace
¿Tienes una tienda online, quieres vender nuestros productos, pero no tienes espacio para almacenarlos tú mismo, por ejemplo?
Puedes venderlo todo
Ya vendemos
¿Considera nuestros productos una valiosa incorporación a la gama? ¡Háganoslo saber!
Do you want to sell LifeSpan products?
Distribuidor
¿Tienes tu propio?
Envío directo
¿Tienes una tienda online y quieres vender nuestros productos, pero no tienes espacio para almacenarlos tú mismo, por ejemplo? Puedes venderlos todos.
Filial
Como
Account
How can I change my account information?
To change your account information, simply log in to your LifeSpan Europe account. Once logged in, navigate to the 'Account Settings' or 'Profile' section where you can update your personal details, shipping address, and other relevant information.
How do I change my password?
To change your password, go to the 'Account Settings' section after logging in to your LifeSpan Europe account. Look for the 'Change Password' option and follow the on-screen instructions to successfully update your password.
General
How do I contact LifeSpan Europe?
You can contact LifeSpan Europe through various means:
- Email: info@lifespaneurope.com
- Phone: +31 (0) 859022245
- Contact Form: Available on our website under the 'Contact Us' section.
Returns
Devolver
¿El producto no es completamente de su satisfacción o ha cambiado de opinión? ¡No hay problema! Puedes devolver tu pedido en un plazo de 30 días. El plazo de desistimiento empieza a correr desde la recepción del pedido. Si desea devolver un producto, envíe un correo electrónico a info@lifespaneurope.comTras recibir su solicitud, la confirmaremos por correo electrónico e iniciaremos el proceso de devolución. Lamentablemente, no se pueden procesar devoluciones sin notificación previa.
Envío de devolución
La devolución debe empaquetarse en una caja protectora para evitar daños. Los productos devueltos deben estar completos y enviarse en su embalaje original. En caso de daños o rastros de uso distintos al requerido durante el periodo de desistimiento, estaremos obligados a deducir un porcentaje del precio. Ofertas precio sobre el importe a reembolsar.
Servicio de recogida
Si no tiene transportista, nos pondremos en contacto con una empresa de transporte para recogerlo a domicilio. Concertaremos una orden de recogida a la hora que usted elija, siempre entre las 10:00 y las 18:00. El producto debe estar listo para su envío a la hora acordada en el lugar de entrega original, preferiblemente en su embalaje original y, si es posible, paletizado. Los productos deben colocarse en la primera puerta de la planta baja. Lo mismo aplica para edificios de apartamentos. En la mayoría de los casos, los productos pesados se recogen con transpaletas. En este caso el mensajero debe poder acercar su transpaleta lo más posible al producto. Al recibir el envío de devolución, verificaremos si cumple con los términos y condiciones para los envíos de devolución. Recibirá una confirmación por correo electrónico. Si todo está en orden, recibirá un reembolso completo, menos los gastos de recogida. El coste de la devolución para paquetes grandes, como cintas de correr y bicicletas, es de aproximadamente 75,00 € a 95,00 € (IVA no incluido). Para paquetes más pequeños, el coste de la devolución es de aproximadamente 8,50 € a 17,50 € (IVA no incluido). Recibirá su reembolso lo antes posible, siempre dentro de los 10 días hábiles siguientes a la tramitación de su devolución. Le mantendremos informado durante todo el proceso.
En la rara situación en que esto ocurra, lo resolveremos lo antes posible. Por favor envíenos un correo electrónico a info@lifespaneurope.com Exponga su problema o pregunta y nos comunicaremos con usted dentro de las 24 horas.
About Us
About LifeSpan Europe
Somos
Nos gusta pensar junto con todos en el cumplimiento de los deseos en el campo de
¡Contáctanos para conocer las posibilidades! Internacional Si lo necesitas
Nosotros mismos estamos ubicados en Moordrecht (Países Bajos) y atendemos a la mayoría de
Nuestro equipo Aunque somos una empresa relativamente joven, tenemos años de experiencia en el
Company data
LifeSpanEurope.com vende LifeSpan Fitness marca fitness equipo y LifeSpan Equipos de trabajo/estaciones de trabajo activas.
Nombre oficial de la empresa: Europa Workplace & Fitness B.V.
Ubicado en: Vlaardingweg 62, Unit 0.48, 3044 BB Rotterdam (Países Bajos)
Número de teléfono: + 31 (0)85 902 2245
Correo electrónico: info@lifespaneurope.com
Sitio web: www.lifespaneurope.com
Director: Ronald de Hoog
Cámara de Comercio: Róterdam KvK n.º 80110819
N.º de IVA: NL8615.57.864.B.01
IBAN: NL97 ABNA 0882 7164 68
Resolución de disputas:
A través de la Europeuna plataforma de la Comisión (haga clic aquí) de conformidad con el Reglamento sobre Resolución de Litigios en Línea en Materia de Consumo.
No estamos obligados a participar en un procedimiento de resolución de disputas ante una junta de arbitraje de consumidores.
About the LifeSpan brand
Con la derecha
Tenemos productos para todos, por supuesto para uso doméstico y de oficina, pero también a nivel semiprofesional para hoteles y empresas, o para uso profesional en consultas de fisioterapia y rehabilitación, entrenadores personales y gimnasios.
Elige calidad, elige
Así que manténgase en forma, póngase en forma, practique la bicicleta de forma saludable o recupérese de una lesión con nuestra hermosa y de alto rendimiento gama de
¿Quieres estar activo también en la oficina o en tu puesto de trabajo en casa?
Como fundador de los lugares de trabajo activos,
De esta manera podrás aprovechar al máximo tu tiempo precioso y prevenir problemas de salud. Como nuestro nombre lo indica, estamos activos en todo momento.
Leave a review
¡Nos interesa saber qué tal te fue con nosotros! ¿Estás satisfecho con nuestros servicios y productos?
¿Tiene áreas de mejora de las que podamos aprender?
¡Nos encantaría saber de ti! Cuéntanoslo a través de nuestro Página de TrustPilot.
LifeSpan Club App
Descripción general conocida fitness Informes métricos por semana, día o en tiempo real mientras caminas, corres y montas. No solo te mostrará el tiempo, las calorías, la distancia, etc., sino que también mostrará cada zona de frecuencia cardíaca y más logros en detalle.
Con el permiso del usuario, LifeSpan Fit puede sincronizar datos del resumen del entrenamiento (pasos, calorías y distancia) con Google Fit.
Where to buy
Through you website - www.lifespaneurope.com
You can shop our full range of home fitness and office fitness products directly through us on our website
Marketplaces across Europe
LifeSpan Los productos están disponibles en varios lugares. Aquí puede ver un resumen de los puntos de venta (en línea). Oferta.
Austria Lifespaneurope.com
Bélgica Lifespaneurope.com Decathlon.be
Bulgaria Lifespaneurope.com
República Checa Lifespaneurope.com
Dinamarca Lifespaneurope.com
Estonia Lifespaneurope.com
Finlandia Lifespaneurope.com
Francia Lifespaneurope.com Decathlon.fr Gosport.fr Carrefour.fr Amazon.fr
Alemania Lifespaneurope.com Decathlon.de Amazon.de
Hungría Lifespaneurope.com
Irlanda Lifespaneurope.com
Italia Lifespaneurope.com
Lituania Lifespaneurope.com
Letonia Lifespaneurope.com
Luxemburgo Lifespaneurope.com
Países Bajos Lifespaneurope.com Decathlon.nl Rodas-shop.nl Amazon.nl
Polonia Lifespaneurope.com Decathlon.pl
Portugal Lifespaneurope.com Decathlon.pt
Rumania Lifespaneurope.com
Eslovaquia Lifespaneurope.com
España Lifespaneurope.com Decathlon.es Amazon.es
Suecia Lifespaneurope.com
Reino Unido (RU) Lifespaneurope.com Decathlon.co.uk Amazon.co.uk
Do you want to sell LifeSpan products?
Distribuidor
¿Tienes tu propio?
Envío directo
¿Tienes una tienda online y quieres vender nuestros productos, pero no tienes espacio para almacenarlos tú mismo, por ejemplo? Puedes venderlos todos.
Filial
Como
Product ranges
Technical support
Mounting tips
Manuals
Cintas de correr
Elípticas
Bicicletas Estáticas
Bicicleta Life Span Solo >> Haga clic aquí para ver el manual
Boxeador de ciclo
Extras
Unidad a lo largo de la vida >> Haga clic aquí para ver el manual
Service request
Order spare parts
Puede ocurrir que alguna pieza se dañe y el dispositivo ya no sea apto para su uso. Podrían ser la consola, las asas o la superficie de carrera las que se dañen.
Si le quedan piezas defectuosas y necesita repuestos nuevos, digamos para su
Disponemos de varias piezas de repuesto en stock. Para las que no tengamos en stock, podemos contactar al fabricante.
Safety & privacy
Privacy policy
Terms & conditions
Cookies
Secure online payment
Treadmill desks safety features
Are Treadmill Desks Safe to Use in the Workplace?
First off, yes treadmill desks are safe to use. For the most part, walking on a treadmill desk poses all the same difficulties as walking elsewhere in an office, albeit with potentially more multitasking depending on the user. However, I'd like to think as a whole we are being more adapt to walking and multitasking what with the abundance and ease of cell phones. Rarely do you find someone walking down the street with a smartphone not tethered to their hand. Basically, walking on a treadmill desk while typing on your computer or while on a conference call is much like walking down the street while using your smartphone. In fact, without the added obstacles of other people, cars, bicyclers, etc. it is probably more safe.
Even so, we understand the concern for HR in adding them into the workplace. After all, walking while working is a fairly new concept and few people have had the opportunity to take a treadmill desk for a test drive so to speak. Because of this, at LifeSpan, we have added a variety of safety features to our treadmill desks.
Intelli-Guard
This LifeSpan exclusive feature recognizes when you stop walking and automatically Pauses the treadmill belt to ensure no one steps back on without recognizing the belt is moving.
Audible Safety Alert
Each LifeSpan treadmill desk comes with the audible safety alert enabled. This feature notifies the user when the treadmill is starting, as well as when the speed is being adjusted by producing a beeping sound. You may find this to be distracting and therefore are able to disable it through the treadmill desks personal settings.
Starting Speed of 0.4 MPH
Each LifeSpan treadmill desk starts out at a leisurely 0.4 mph. This is important for shared work spaces so users aren’t caught off guard by an accelerating belt. This safety feature can be disabled in personal settings, thereby allowing the treadmill to resume the previous speed.
Out of the box, the treadmill desks is set with a maximum speed of 2.0 MPH. However, this can be adjusted to 4.0 MPH if this is a concern. Again, this can be changed by accessing your personal settings.
Safety Key
As with standard fitness treadmills, treadmill desks also come equipped with a safety key located at the front of the console. The key can be fastened to your clothing so if for any reason you step away from the treadmill, the key will release, effectively turning off the treadmill.
Walking Belt Markings
The walking surface includes a white markings which will rotate with the belt to indicate belt movement. Since the motor is nearly silent at low speeds, this is essential to keep someone from being caught off guard by stepping onto a moving belt.
Lack of Incline
Private and government business's will not even consider a treadmill desk that offers an incline feature. Walking and working at an incline puts the user in a non-ergonomic position, which in turn, can cause discomfort and increases the risk of bodily harm.Also, the desk wouldneedto rise in unison with the treadmill, creating numerous design challenges.
Side Rails
LifeSpan treadmills come equipped with raised side rails on each side of the belt to allow the user to step on and off of the moving treadmill belt.
Treadmill Desk Setup
Like with any other piece of large furniture, you will want to make sure there is a wide girth of space surrounding the treadmill desk. Enough for you to get on and off the treadmill with ease as well enough room for coworkers to easily maneuver around. You will also want to make sure that any cords from the treadmill or other electronics are tucked away and aren't hanging out in the walking area for someone to potentially trip over.
To ensure stability, make sure both the treadmill and the desk are placed on a level surface. To help aid in this, the treadmill desk includes six leveling feet: one at each corner of the treadmill, and two located under the desk legs. These can be adjusted to help eliminate rocking created from placement on a non-level surface.
Whether you are using a LifeSpan DT5 or DT7 desk, or another standing desk, the desktop height should be set at a height ensuring proper ergonomics. In doing so you will avoid unnecessary strain on the joints, decreasing the potential of fatigue.
Treadmill Desk Tips
As with any other product, a treadmill desk should be used solely as it was manufactured to be used. Doing so will help eliminate unnecessary mishaps.
You'll want to wear comfortable attire if you plan on walking for large periods of time. This includes both shoes and clothing. I personally keep a pair of tennis shoes next to my desk that a switch into every time before I begin walking. I don't know how many times I've seen pictures of women wearing 3-inch heels while using a treadmill desk, but I would definitely advise against doing so. You will want to wear comfortable, breathable clothing. Even though you will most likely be walking somewhere between 1.5 and 2.0 MPH (and likely won't break a sweat,) walking for long periods in skin-tight clothing is never enjoyable.
Inspiration
Fitness blogs
Workplace blogs
Nutrition and weight loss blogs
Explainers
LifeSpan Fit App
How do I connect the app with my equipment?
Please watch the videos underneath the FAQs section on this page for instructions on how to connect your equipment.
The videos have instructions for devices with and without the bluetooth symbol.
If you are still having difficulties, please contact LifeSpan support at info@lifespaneurope.com.
Can I sync my data to Apple Health?
With user's permission, the LifeSpan Fit app can sync data or workout summaries to both Apple Health and Google Health.
What does the app track?
The LifeSpan Club app tracks all of your workout performance. It does a fitness report weekly, by day, or in real life time as you walk, run, or ride. It shows you time, calories, and distance. The app will also show you your heart rate zone and more achievements in detail.
My LifeSpan login isn't working, how do I fix this?
Your LifeSpan login that you used to register your machine is different from this login. In order to use the LifeSpan Club app you must create an account.
If your question has not been answered on this page, please feel free to reach out to us